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Grievance Handling in Australian Universities: the case of the university ombudsman and the dean of students

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There is a variety of ways a university may provide an effective complaint-handling mechanism for resolving student grievances. Commonly, a university will have more than one grievance-handling unit to assist resolving such grievances.



出版机构:Routledge刊物名称:Journal of Higher Education Policy and Management
出版时间:2001
ISSN:1360-080X
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