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‘Building rapport’ with customers across the world: The global diffusion of a call centre speech style1

This paper identifies a particular rapport building speech style prescribed to call centre workers in four countries Denmark, Britain, Hong Kong and the Philippines irrespective of the language being spoken in the service interaction.

出版机构:Blackwell Publishing Ltd

刊物名称:Journal of Sociolinguistics

出版时间:2011

ISSN:1360-6441

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